The client is entitled to cancel the package by SMS or email, giving the reason. In case of early cancellation (more than 24 hours) no cancellation fees are required. If the client cancels a reservation less than 12 hours, LM Holiday Egypt reserves the cancellation fee in full amount of the booked package or holiday package. In the event of cancellation for medical reasons, the full amount is refunded to the client without cancellation fee – confirmation from the doctor is required.
LM Holiday Egypt reserves the right to cancel or move the trip due to other influences (eg bad weather, off-season trips). In the event of a complete cancellation of the trip, LM Holiday Egypt will refund the client 100% of the amount paid.
LM Holiday Egypt reserves the right to place a customer at another hotel on the basis of overbooking, hotel accommodation of the same or higher category. Overcrowding can also be part of the stay. Further claims against travel agency are excluded.
LM Holiday Egypt reserves the right to charge the total amount of the cancellation fee for domestic air transport and accommodation associated with excursions of 1 day and more. In case of cancellation, 100% of the total price will be charged.